FAQ

Frequently Asked Questions | App

I’ve signed up for byegwaai, now what?

Well done on taking this momentous step in your quitting journey. The first thing you should do is download our app from either the Google Play store or the App store. Once you’ve downloaded the app, create your account by choosing a username and password. Then complete the onboarding process by giving us your smoking history details, booking your first telehealth appointment and taking a tour of the app.

Once you're on your Dashboard, navigate to the app menu on the left-hand side of your phone screen, and under the heading “My Tasks” select “Program Information”. The information given here will fill you in on the details of how our quit smoking program works as well as how to use the app. Once you’ve familiarised yourself with the program information, navigate back to the “My Tasks” section of the main menu, and fill in the Medical Questionnaire. Once you’ve filled in the Medical Questionnaire, book a Telehealth Consultation with one of our experienced doctors, if you did not complete this during the onboarding process.

What are CBT Activities?

CBT stands for Cognitive Behavioural Therapy (CBT), a technique used in psychology to help us understand the underlying mechanisms of our thoughts, feelings and subsequent behaviours that result from them. The CBT Activities offered in the byegwaai program are interactive tasks that you should complete each week to maximise your chances of being successful at quitting. These Activities will help you better-understand your smoking behaviour, such that you can better-manage any triggers and cravings to smoke, and cope with the difficulties of quitting and staying quit.

Why do I need to log my cigarettes, cravings, diary entries and do quick check ins?

Tracking your smoking behaviour, feelings associated with a craving to smoke, and your general mood, helps us, help you. It helps us by providing us with the necessary data that we can use to tailor the byegwaai program to make it more effective for you as an individual. For example, by facilitating your identification of patterns in your smoking behaviour we can help you identify and implement effective strategies to combat your triggers and cravings, and manage high-risk situations. By encouraging you to track your behaviour and your feeling associated with that behaviour, we also create a platform that holds you accountable for your smoking behaviour. Science shows that habit tracking your smoking behaviour is a key mechanism for combatting nicotine addiction, and starting your smoke-free life.

Why do I need to fill in a medical questionnaire?

We want to provide you with the best possible quitting solution available in South Africa. A key aspect of the byegwaai program is the telehealth consult you have with one of our experienced doctors at the start of the program. Our doctors not only guide you through the process of quitting smoking, but can also facilitate your access or smoking cessation medications, should you wish to use them as part of your quitting journey. In order to streamline the telehealth consultation process, we require that you complete a medical questionnaire before the consult.

What is a telehealth consultation? How does it work?

A telehealth consultation is a remote video conversation between a patient and a healthcare professional, allowing you to receive medical advice without a trip to the doctor's office. You sign up for telehealth consultations via the byegwaai app. You’ll find the option to Book at Telehealth Appointment in the main menu, under the “My Tasks” section of the app.

Do I have to use smoking cessation medications or aids?

No, you don’t have to use smoking cessation medications or aids, but our experienced doctors are able to prescribe them, should you wish to use them. Science shows that smoking cessation medications and aids have been shown to be highly effective to helping people quit smoking.

How do I access my personalised treatment plan?

You will only be able to access your treatment plan once you have completed your telehealth appointment. Once your appointment is completed, you'll be able to find your treatment plan under the “My Toolkit” section of the byegwaai app. To get to “My Toolkit”, navigate to the “My Shortcuts” section on the main menu of the app. You can also find your treatment plan at the bottom of the "Medications" section of "My Tasks"

I'm ready to quit smoking but I haven't yet reached my quit date? What should I do?

Firstly, congratulations on getting to a point where you feel confident to quit smoking. Before you make the decision to put down your cigarettes forever, we want to ensure that you've completed the most important aspects of the Preparation phase of the byegwaai program which include all 13 of the CBT Activities in the Preparation phase as well as practising delinking strategies.

If you've completed all the Activities and are ready to quit, navigate to the "Ready to Quit?" button under "My Milestones" (found on your Dashboard). This will take you through some steps to confirm that you're ready to quit and then will activate the Maintence phase of the program.

If you've made it this far, well done, we're super proud of you!

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